General Terms

sopharma shop

General Terms

Please read these Terms and Conditions carefully before continuing to use this site.

The sale of Medicinal Products by “Sopharma Shop”, “” is strictly prohibited for persons under 18 years of age!


These General Terms and Conditions regulate the relationship between the supplier “Sopharma Shop” and consumers, buyers of goods, which are offered on the site “”, through a distance contract concluded between the parties. Purchase from the site can be made as an unregistered user, or after registration and creating a user profile. Each user fills in a registration form in which he must indicate correct and accurate data, incl. delivery details, phone, email, etc. The user declares that he is familiar with and accepts these General Terms and Conditions by checking the box “I agree with the General Terms and Conditions” on the registration form.

The use of the services on the site “” can only be for personal/ non-commercial purposes.

“Sopharma Shop” does not guarantee and is not obliged to ensure the operation of the site without interruption or without errors, as well as does not guarantee the continuous activity of all functionalities of the site.

“Sopharma Shop” reserves the right to change prices without notifying its customers, as well as to correct errors/ inaccuracies in product information. Typographical errors, differences in color visualization, as well as changes in product design are possible.

It is possible for the same products to have a difference in the announced prices and activities in physical pharmacies and those on “”.


“Sopharma Shop” strives to maintain on the site true, accurate and up-to-date information about the products offered. “Sopharma Shop” strictly observes the European legislation, but cannot guarantee the accuracy and completeness of the information provided on the site. “Sopharma Shop” does not exclude the possibility of errors, inaccuracies or omissions due to technical or human factors and is not responsible in this regard. “Sopharma Shop” is not responsible for any consequences and/ or damages caused by or related in any way to the access to the site, as well as to the possibility/ impossibility of its use, incl. and the information published therein. In case the site contains any links to third party sites, “Sopharma Shop” is not responsible for the information contained therein, as well as for the protection of personal information and security of such sites. Consumers can obtain product information to help them choose. The information provided is entirely advisable and in no way can it be treated as binding on consumer choice in any way. “Sopharma Shop” does not undertake in any way to assess the health status of consumers and recommend consultation with a specialist doctor/ pharmacist to establish the exact health status, appropriate treatment, dosage, side effects, etc.

In case of any doubts about the use of any of the products on the pages of the website “”, as well as in case of any questions related to your health and/ or health problems, please consult your doctor or pharmacist. “Sopharma Shop” does not recommend self-medication.

“Sopharma Shop” does not sell through the site medicinal products available on prescription. If due to a technical and/ or human factor, due to a breach of the site by third parties and/ or misuse of the information on the site without the knowledge of “Sopharma Shop” you notice any irregularities, please immediately report us, to take appropriate measures to eliminate them.


The information is available in our Privacy Policy.


All prices of products offered on “” are final, are announced in EUR and include value added tax/ VAT, as well as all other taxes, fees, etc. according to the current legislation. The announced prices do not include delivery costs, which are determined additionally.

Payment for ordered products can be made by credit or debit card or local payment methods offered on the checkout page.


The information is available on our Shipping & Delivery page.

Please consult the Shipping Time Calculator before placing an order.

Note: Sopharma products offered on the website are legal and freely available without a prescription but “Sopharma Shop” does not take any responsibility with regard to legality in specific countries and does not provide legal advice. Inform yourself about the legal status of the products in your country. It is your responsibility as a consumer to know your local laws and regulations before ordering. Please contact the local authority to check if we can ship to your country.


The content of this site, incl. but not only logos, graphics or inscriptions, trademarks, photographs, etc. is owned by “Sopharma Shop” and/ or its partners/ suppliers and is subject to protection by applicable law, including trademark rights, copyrights, intellectual property rights, etc.

Copying, reproduction, modification in any form and distribution of the materials displayed on the site is prohibited. Any unauthorized use of the content will be considered a violation of the Copyright and Related Rights Act and other applicable laws. The use of any materials from “” is permissible only for personal use and without commercial purpose.


“Sopharma Shop” accepts orders 24 hours a day, 7 days a week. Orders are placed through the site “” after adding the selected products to the cart. In order to complete the order, consent to these General Terms and Conditions is required.

“Sopharma Shop” has the right not to deliver part or all of the ordered products, as well as to delay delivery, for various objective reasons, including, but not limited to, due to depletion of stocks, wrong/ incomplete delivery address or customer contact phone, in case of a declared state of emergency or emergency epidemic situation, etc., for which it notifies the user by communication by phone or e-mail.

“Sopharma Shop” does not guarantee the availability of the goods at the time of completion of the order. The only responsibility of “Sopharma Shop” in this case is to return the prepaid amount for the specific product (s), if any.

“Sopharma Shop” undertakes to provide conditions for the proper packaging, transportation and delivery of the products, so that their qualities and efficiency are preserved.

With regard to the offered products, there is a legal guarantee for compliance of the goods with the sales contract.

The customer has the right to return a product at his expense, within 14 days of receipt, if he changes his mind for any reason, provided that the product has no traces of use and is in its original unopened packaging.

The right of customers to return products purchased from “” does not apply to medical products and medical devices.

Upon fulfillment of the conditions for return, after receiving the product “Sopharma Shop” is obliged to refund the customer. Refunds shall be made using the same means of payment used by the consumer in the initial transaction.


The customer has the right to refuse a product and return it at his expense, within 14 days of receipt. In order to exercise his right of withdrawal, the consumer must notify “Sopharma Shop” of its decision to withdraw from the contract before the expiration of the 14-day period.

In all cases of refusal, the consumer must return the products at his own expense without undue delay and no later than 14 days from the date on which he notified “Sopharma Shop” for its decision to withdraw from the contract. The deadline is considered met if the consumer returns the products before the expiry of the 14-day period. When the consumer has exercised his right to withdraw from the distance contract, “Sopharma Shop” refunds all amounts received by the consumer, including delivery costs, without undue delay and no later than 14 days from the date on which was informed of the consumer’s decision to withdraw from the contract. Refunds shall be made using the same means of payment used by the consumer in the initial transaction.

In case of refusal, the goods must be returned in the preserved original packaging, with intact integrity, unused and with complete equipment, if any. In case of non-fulfillment of these conditions, we reserve the right to refuse to accept the returned goods and not to refund.

The right of customers to return products purchased from “” does not apply to medical products and medical devices.


These General Terms and Conditions enter into force on 19.02.2021 and are mandatory for all customers of “Sopharma Shop”. If you do not accept these Terms and Conditions, you should not continue to use this site to make purchases from it.

“Sopharma Shop” may change and supplement these General Terms and Conditions at any time. The changes take effect from their publication on “” and become mandatory for all users of the site from the moment of their publication.

If you do not find the information you need on the site, you can send your questions through our Contact Us page.

Sopharma Shop Online

Bl. 302 D
1229 Sofia