sopharma shop

We accept orders from and to Albania, Algeria, Andorra, Argentina, Australia*, Austria, Bahrain, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Cambodia, Canada, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Guernsey, Haiti, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Maldives, Malta, Mexico, Moldova, Monaco, Montenegro, Morocco, Nepal, Netherlands, Norway, Pakistan, Panama, Paraguay, Philippines, Poland, Portugal, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland*, Taiwan, Thailand, Tunisia, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela, Vietnam.

* excluding products with import restrictions

Here are a few things you can try to resolve the issue:

1. Reset your password: If you can't remember your password, you can reset it by clicking here. You'll need to enter your username or email address associated with your account, and then follow the instructions in the email you receive to reset your password.

2. Clear your browser cache and cookies: sometimes, browser cache and cookies can cause login issues. Try clearing your browser's cache and cookies and then try to log in again.

3. Check if you're using the correct login credentials: Double-check that you're entering the correct username or email address and password. Login credentials are case sensitive, so make sure you're using the correct capitalization.

4. Disable any VPN or proxy: If you are using a VPN or proxy service, try disabling it and then try logging in again.

We make every effort to ensure that our emails are delivered, but unfortunately things can go wrong.

Here, we've outlined the possible causes and their corresponding solutions to help you resolve this problem.

1. Check your email address: Ensure that the email address we have on file is correct. Log into your account and verify your email address in your account settings. If you notice an error, update it to the correct address.

2. Look in your spam or junk folder: Sometimes, email clients may mistakenly filter our emails into the spam or junk folder. To resolve this, check these folders and mark any emails from us as "Not Spam" or "Not Junk." To prevent this from happening in the future, add our email address to your contacts or safe senders list.

3. Email client filtering settings: Review your email client's filtering settings to ensure that our emails are not being blocked or redirected to another folder. Adjust your settings as needed to receive our emails in your inbox.

4. Storage limits: If your email inbox is full or nearing its storage limit, you may not receive new emails. Delete or archive old emails to free up space in your inbox.

5. Email service provider issues: Occasionally, email service providers experience outages or delays in delivering emails. Wait for some time and then check again for the email from us. If the issue persists, you may want to contact your email service provider for assistance.

6. Blocked by your organization or network: If you're using a work or school email address, your organization's email system may block certain email senders. Contact your IT department or email administrator to check if our emails are being blocked and request them to whitelist our email address.

Below is an overview of the possible causes:

Credit/Debit Card (handled by Stripe)

1. Insufficient funds: Your card may not have enough available balance to cover the transaction amount.
2. Incorrect card details: You might have entered incorrect card information, such as the card number, expiry date, or CVV code.
3. Card expired: Your card may have expired or is not yet valid.
4. Card declined by the bank: Your bank may have declined the transaction due to suspected fraud, spending limits, or other security measures.
5. International restrictions: Some cards may not be enabled for international transactions or may have restrictions on specific countries or currencies.
6. Additional authentication required: The transaction may require additional authentication (e.g., 3D Secure) that you need to complete before the payment can be processed.
7. Technical issues: There could be temporary technical issues with the payment gateway, Stripe, or your bank.

iDEAL (handled by Stripe)

1. Bank not supported: Your bank may not support iDEAL payments or is not listed among the supported banks.
2. Insufficient funds: Your account may not have enough available balance to cover the transaction amount.
3. Time-out: You may have taken too long to complete the payment, causing the transaction to time-out.
4. Additional authentication required: The transaction may require additional authentication (e.g., 3D Secure) that you need to complete before the payment can be processed.
5. Technical issues: There could be temporary technical issues with the iDEAL system, the payment gateway, Stripe, or your bank.

Bancontact (handled by Stripe)

1. Card not supported: You may be using a card that is not compatible with Bancontact payments.
2. Insufficient funds: Your card may not have enough available balance to cover the transaction amount.
3. Incorrect card details: You might have entered incorrect card information, such as the card number, expiry date, or CVV code.
4. Card expired: Your card may have expired or is not yet valid.
5. Additional authentication required: The transaction may require additional authentication (e.g., 3D Secure) that you need to complete before the payment can be processed.
6. Technical issues: There could be temporary technical issues with the Bancontact system, the payment gateway, Stripe, or your bank.

Bank Transfer (handled by Wise)

1. Incorrect account details: You might have entered incorrect account information, such as the account number, routing number, or IBAN.
2. Insufficient funds: Your account may not have enough available balance to cover the transaction amount.
3. Bank not supported: Your bank may not be compatible with Wise, or may have restrictions on transferring funds to certain countries or currencies.
4. Transfer limits: Your transfer may exceed the daily, weekly, or monthly limits set by Wise or your bank.
5. International restrictions: Your bank may have restrictions on international transactions or specific countries or currencies.
6. Technical issues: There could be temporary technical issues with the Wise platform, your bank, or the interbank communication network.
7. Compliance checks: The transfer may be delayed or blocked due to compliance checks, such as verifying your identity, recipient's identity, or the nature of the transaction.

In all cases, it is recommended that you double-check your payment information, contact your bank or Wise for more information on potential issues, or try an alternative payment method if available.

The processing time for orders paid by bank transfer may vary depending on the country where the payment originates from and the processing time of the bank. Generally, it takes 1 to 3 business days for us to receive and process the payment. Once the payment is processed, your order will be shipped as soon as possible.

Only the products offered on our website are available for purchase. Our range is regularly expanded and it is recommended to take a look regularly.

Orders are usually shipped the same day or the day after placing your order. Exceptionally, the shipment can take up to 3 working days after placing your order.

Orders are shipped via the national postal service and delivered by the national postal service of the destination country.

Orders will be delivered to the shipping address you provide and you will need to sign to receive the package.

In case of absence, your order can be picked up at a collection point near you.

Use the tracking information you received from us, or find it in your account, after your order has been shipped and also track your package through your national postal service once they have processed the information.

Here you can find your national postal service:

https://en.wikipedia.org/wiki/List_of_national_postal_services

We are not a postal service and it is impossible to predict exactly when delivery will take place.

We recommend that you track your order online via the link you receive from us, or find it in your account, as well as with your local postal services.

Here you can find your national postal service:

https://en.wikipedia.org/wiki/List_of_national_postal_services

There is no need to contact us before the maximum estimated delivery time has been exceeded.

However, if your package has exceeded the estimated delivery time, you must contact us so that we can request an investigation from the postal services. In addition, you will have the choice to either resend your order free of charge or request a refund.

Estimated Delivery Times:

Europe: 2 – 15 days
Rest of the World: 2 – 35 days

Check here for delays.

Again, there is no need to contact us before the maximum estimated delivery time has been exceeded.

When we have completed your order you will receive a notification with a tracking code and tracking link.

You can also find the status and tracking code with tracking link in your account.

Has your order just been shipped? Please note that it takes at least 1-3 days after your order’s shipping notifications appear for tracking updates to appear. In any case, try again in a few hours. Some shippers may take up to 24 hours to add your tracking information.

Check here for delays.

The status of your package is not updated between two scan points. Also, it could simply be due to a slight delay in delivery or a delay in the tracking system.

There is no need to contact us before the maximum estimated delivery time has been exceeded.

However, if your package has exceeded the estimated delivery time, you must contact us so we can request an investigation with the postal services.

Estimated Delivery Times:

Europe: 2 – 15 days
Rest of the World: 2 – 35 days

Check here for delays.

Again, there is no need to contact us before the maximum estimated delivery time has been exceeded.

Your order will not be scanned between the different scanning points.

Your order will leave Bulgaria within 2 working days. However, depending on the destination, it may take a few days to a few weeks for the receiving postal services to process your order.

We therefore ask you to be patient and to only contact us if the expected delivery time (up to 15 days within Europe and up to 35 days for the rest of the world) has been exceeded.

Check here for delays.

First we recommend that you track your order online via the link you receive from us, or find it in your account, as well as with your local postal services.

Here you can find your national postal service:

https://en.wikipedia.org/wiki/List_of_national_postal_services

There is no need to contact us before the maximum estimated delivery time has been exceeded.

However, if your package has exceeded the estimated delivery time, you must contact us so that we can request an investigation from the postal services. In addition, you will have the choice to either resend your order free of charge or request a refund.

Estimated Delivery Times:

Europe: 2 – 15 days
Rest of the World: 2 – 35 days

Check here for delays.

Again, there is no need to contact us before the maximum estimated delivery time has been exceeded.

Discount are only applied to products that are not already discounted.

The leaflet/instructions for use for each product can be found on the respective product page, under the “Usage” tab.

To leave a review, proceed as follows:

• sign in to your account
• go to the product you have purchased
• scroll down to the review section
• post your review

Once we have initiated the refund, it may take 3 to 10 business days, depending on your bank.

No, our offer is for personal/non-commercial purposes only.

Yes! The information is available in our Privacy Policy.

To delete your account, please follow these steps:

1. Log in to your account
2. Look for the "Delete Account" option
3. Follow the instructions to confirm the account deletion

Please note that deleting your account will permanently remove all of your personal information, including your username, email address, and any other content you may have submitted.

This action cannot be undone, there is no way to recover a deleted account!

Only complete this contact form if your question has not been answered above!

According to the information provided on the tracking page (https://parcelsapp.com/en/tracking/RIxxxxxxxxxBG), how many days is your order in transit?

According to the specified number of days in transit, the delivery time of 15 days has not been exceeded!

According to the specified number of days in transit, the delivery time of 35 days has not been exceeded!

Please provide an alternative email address so we can reach you!

If you are confident that the delivery has exceeded the expected delivery time of 15 days, please choose either whether we have to resend your order free of charge or whether you would like a refund.

If you are confident that the delivery has exceeded the expected delivery time of 35 days, please choose either whether we have to resend your order free of charge or whether you would like a refund.